Last Updated: 30 July 2026
1. Overview
This Cancellation & Refund Policy applies to all software development, mobile app, e-commerce, digital marketing, cloud/DevOps and AI automation projects undertaken by Arvixa Technologies Pvt. Ltd. ("Arvixa", "we", "us", or "our"). By engaging our services, you agree to the terms set out below.
2. Project Advance & Payment Structure
- Projects are typically taken up against an advance payment, followed by milestone-based or monthly payments as agreed in the project proposal or contract.
- The exact payment schedule, milestones, and amounts are confirmed in writing before work begins.
- Work on a project starts only after the initial advance is received in our account.
3. Cancellation by the Client
- Before work begins: If you cancel before any work has started, the advance paid is refundable after deducting a processing fee of 10%.
- After work has started: If a project is cancelled after work has commenced, you will be billed for the work completed and hours logged up to the date of cancellation. Any remaining balance from the advance, if applicable, will be refunded.
- Cancellation request: To cancel a project, please email grow@arvixa.com in writing, stating your project ID/reference and reason for cancellation.
4. Non-Refundable Items
- Amounts paid for work that has already been completed and delivered, including design, development, or content already produced.
- Third-party costs already incurred on your behalf, such as domain registration, hosting, licenses, plugins, stock assets, or ad spend on marketing campaigns.
- Consultation, discovery, or requirement-gathering sessions that have already taken place.
- Digital marketing services once a campaign has gone live, since ad platforms do not refund spent budgets.
5. Cancellation by Arvixa
We reserve the right to pause or cancel a project if the client fails to provide required inputs, approvals, or payments within a reasonable time, or in case of a breach of the agreed terms. In such cases, refunds (if any) will be calculated based on the work completed till that point, after deducting applicable costs already incurred.
6. Refund Eligibility
- Refund requests must be raised within 7 working days of the relevant payment or cancellation event.
- Refunds are considered on a case-by-case basis and are subject to review of the work delivered against the payment made.
- No refund will be issued once a project, module, or deliverable has been reviewed, approved, and signed off by the client.
Approved refunds are processed to the original payment method within 7–10 business days after approval.
7. Refund Processing
Once a refund is approved, we will initiate it to the same account or payment method used for the original payment. Processing timelines may vary slightly depending on your bank or payment gateway, typically taking 7–10 business days to reflect.
8. Disputes
If you disagree with a billing amount or refund decision, please reach out to us first at grow@arvixa.com so we can review and resolve the matter directly. Any dispute that cannot be resolved amicably will be subject to the jurisdiction of courts in Jodhpur, Rajasthan, India.
9. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes in our processes or for legal reasons. The updated version will be posted on this page with a revised "Last Updated" date.
10. Contact Us
For any questions about cancellations or refunds, please contact us:
