Grievance Policy

Last Updated: 30 July 2026

1. Purpose

Arvixa Technologies Pvt. Ltd. is committed to addressing client concerns fairly and promptly. This Grievance Policy explains how you can raise a complaint and how we will resolve it.

2. What Counts as a Grievance

• Concerns about project quality, delays, or deliverables not matching the agreed scope.
• Billing or payment disputes.
• Concerns about data privacy or how your information has been handled.
• Conduct of any Arvixa team member during an engagement.

3. How to Raise a Grievance

You can raise a grievance by writing to our Grievance Officer with your name, project reference (if applicable), a description of the issue, and any supporting documents.

4. Grievance Officer

5. Resolution Timeline

• Acknowledgement: Within 2 working days of receiving your grievance.
• Resolution: Within 15 working days from acknowledgement, depending on the complexity of the issue.
• If more time is needed, we will inform you of the expected timeline and reason for the delay.

6. Escalation

If you are not satisfied with the resolution provided, you may request escalation to senior management by replying to the same email thread with "Escalation" in the subject line, and we will review the matter again at a senior level.

7. Confidentiality

All grievances are handled confidentially and information shared is used solely for the purpose of investigating and resolving the concern raised.

8. Changes to This Policy

We may update this Grievance Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.